Privacy and Data Protection Policy

At Kibis Good Food, your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you use our services or visit our website.

1. Information We Collect

We may collect the following types of personal information:

• 1.1. Personal Details: Name, email address, phone number, delivery address, and payment information when placing an order.
• 1.2. Usage Data: Information about how you interact with our website, including IP address, browser type, and pages visited.
• 1.3. Preferences: Details about your food preferences, allergies, and dietary restrictions.

2. How We Use Your Information

We use your personal information to:

• 2.1. Process and fulfil orders, including payment and delivery.
• 2.2. Improve our website, products, and customer service.
• 2.3. Communicate with you about orders, promotions, and updates (only with your consent).
• 2.4. Comply with legal obligations, such as fraud prevention and tax reporting.

3. Sharing Your Information

We will not sell, rent, or share your personal information with third parties, except in the following cases:

• 3.1. Service Providers: We may share information with third parties who assist us with payment processing, delivery, and website hosting.
• 3.2. Legal Requirements: We may disclose information if required by law or to protect our rights and property.

4. Cookies and Tracking

• 4.1. Our website uses cookies to enhance your browsing experience.
• 4.2. Cookies help us remember your preferences, analyse website traffic, and improve functionality.
• 4.3. You can disable cookies through your browser settings, but some features may not function properly.

5. Data Security

• 5.1. We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse.
• 5.2. All transactions are encrypted using secure payment gateways.

6. Your Rights

You have the following rights regarding your personal data:

• 6.1. Access: Request a copy of the information we hold about you.
• 6.2. Correction: Update or correct inaccurate or incomplete information.
• 6.3. Deletion: Request the deletion of your personal data, subject to legal or contractual obligations.
• 6.4. Objection: Opt-out of receiving marketing communications or restrict processing for specific purposes.

7. Retention of Data

• 7.1. We will retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy.
• 7.2. After this period, your data will be securely deleted or anonymized.

8. Updates to This Policy

We may update this Privacy and Data Protection Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on our website, and the “last updated” date will be revised accordingly.

9. Contact Us

If you have questions or concerns about this policy or how your data is handled, please contact us:
Email: info@kibisgoodfood.com